Shipping

SHIPPING?

DO YOU SHIP OVERSEAS?   Yes, we ship all over the world and insure our packages so they arrive safely to your hands.

You are purchasing a 100% handmade item. The wood is milled from its roughest state into a finished product. As a result (and as is common with all wood) there is a change there are minor visual imperfects (small knots etc) that are simply unavoidable. Wood is by nature an imperfect medium and part of the reason we love working with it, its tendency to lend character to each unique piece.
Our sculptures also vary in colour, structure, texture & petrified cracks are likely, any of these variations are POSSIBLE.  Generally, we don't accept refunds or replacement if you change your mind.  But we will help you with any issues that arise. 

 

CUSTOM PIECES?
Please note that with personalised or custom items, we're unable to give refunds or exchange, because you simply changed your mind. Our product is all hand carved so it will vary in the sketch or photo that you or Creative Wairua (us) supply. The Colour will vary, due to not every CARVING being the same.  Variation in pattern, structure, texture, colour, & petrified cracks in our stone are likely, the amount of abalone shell used will also vary,  any of these variations are possible so please take this into account when ordering your piece. 


You can always contact us for any return question at orders@creativewairua.com.au. 
Unfortunately, we cannot accept returns on sale items or gift cards