Policies

SHIPPING

All Standard items will be shipped within 1-21 days of the full purchase price.  New Zealand  (please expect delays)  approx 4 -6 weeks, As we find ourselves having to adjust our daily lives with changing alert levels again, we wanted to reassure you, that we will do our best to get your item delivered.

To provide our customers with an indication of when their products will arrive, we include estimated dispatch times on each product page. Due to recent restrictions, our delivery partners, including Australia Post, are currently experiencing high volumes of deliveries. As a result, you may experience delays in receiving your parcel. However, due to current restrictions, some deliveries may take longer than usual.

REFUND POLICY

You are purchasing a 100% handmade item. The wood is milled from its roughest state into a finished product. As a result (and as is common with all wood) there is a chance there are minor visual imperfections (small knots etc.) that are simply unavoidable. Wood is by nature an imperfections medium and part of the reason we love working with it, its tendency to lend character to each unique piece. Our sculptures also vary in color, structure, texture & petrified cracks are likely, any of these variations are POSSIBLE, our sculptures are like pounamu you drop it, it will break or chap away, so handle with care Please allow approx. 1- 21 days 

Please note that with personalized/custom items, we're unable to give refunds or exchange, because you simply changed your mind. Our product is all hand carved so it will vary slightly in the sketch or photo that you or Creative Wairua (us) supply. The Color in the sculpture or timber will vary, due to not every sculpture/timber being the same color. Variation in pattern, structure, texture, color, & petrified cracks in our sculptures are likely, sculptures are very porous so you will need to re-seal at least once a year, any of these variations are possible so please take this into account when ordering your piece. 

Unfortunately, we cannot accept returns on sale items or gift cards.

DEPOSIT ON CUSTOM ORDERS

It is of the utmost importance that you are very clear with the specifications you give us to craft your item - after all, you can see the item in your mind's eye, but we can’t, so we only have the information you give us to build a picture of the piece you'd like crafted. If you have a specific design in mind, it would be very helpful if you could send thru the pictures or sketches or at least a very detailed description, eg: Size of the carving or sculpture, Colour of the timber you would like, and if the sketch or photo of the carving you are wanting to be identical to the sketch or similar, extra paua shell added etc... We will not take responsible if you are not clear with the description of your piece, To confirm your order 50% deposit is required within 48 hrs after all information and price is confirmed, and client has agreed with terms, if this is short notice 1 - 2 weeks before pick up of carving, we would require deposit on the day of contact....Any deposits are a security that this contract will go ahead and are not refundable. Please be aware that this is a binding contract. Cancellations will not be accepted after confirmation of your booking...
Important:

Wood carvings are custom made and can take 12 weeks sometimes longer,  depending on our work load at the time,  so the earlier you place your order for a custom wood carving the better, always follow up with and email with a due date you require this carving by,  and we will do our best to get this completed on time.

DAMAGES
We highly recommend insurance (WOOD Only) on your delivery as we are not responsible for any damage, loss or unusual delays caused by the transport company although we do try our best to work with partners that are trusted which gives us peace of mind that they perform their business activities to the highest standards.  

Care of your sculpture & Paua shell Inlay...
Shell Inlay (we use Nz Paua shell) this needs to be treated every year or so before the paua shell starts to fade, we use Crommelin gloss sealant, or any concrete solvent base sealer, we pour or spray onto the paua shell directly, the more coats the better, this can be brought from any hardware, Bunnings store..... it is not OUR responsibility to remind the client of any deadlines....Keep in mind Paua Shell is very HIGH maintenance, and will need to be sealed every year.

COPYRIGHT

This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of Creative Wairua of 168 Loganlea Rd, Loganlea Brisbane, 4131. QLD.